Documentation resources for the Zendesk Agent Workspace

Documentation resources include:

For agents

• About the Zendesk Agent Workspace
• Serving chats in the Zendesk Agent Workspace
• Managing unified conversations in the Zendesk Agent Workspace
• Receiving and placing calls in the Zendesk Agent Workspace
• Sharing chats with other agents
• Working with authenticated Chat visitors
• Viewing customer context
• Limitations

For administrators

• Getting started for administrators in the Zendesk Agent Workspace
• Migrating to the Zendesk Agent Workspace
• Enabling and disabling the Zendesk Agent Workspace
• Using the Chat dashboard with the Zendesk Agent Workspace
• Managing groups of agents in the Zendesk Agent Workpace
• Enabling Chat transfer in the Zendesk Agent Workspace