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4 Comments

  • Lewis Trinidad

    Hi, i want unlink my whatsapp account how can i do that?

     

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Lewis,

    There are instructions for uninstalling WhatsApp here: Installing the WhatsApp in Support integration. Is that what you're looking for?

    0
  • Lewis Trinidad

     

    Sr, this is my problem. but right know my customers are trying to contact me over WhatsApp and I am unable to answer, i need to get back my number to my cellphone. If i delete the number, it will be available for me again? or i will loose my phone number.

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  • Ivan Novak

    Hi Lewis Trinidad

    Unfortunately once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded.

    This is a limitation that coming from Whatsapp, more on link.

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