Welcome to WhatsApp in Zendesk Support

Enable messages sent to your company’s WhatsApp channel to become tickets in your Support account. It's a great way to keep in touch with your customers.
Use these key resources to guide you to success. 

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We need your help!

Send your WhatsApp information to Zendesk ASAP. We need this information to create a unique deployment ID for your account. We'll work with you to complete these steps.
Get started

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Install social messaging

Once Getting Started is complete, you will receive an email with your deployment ID and a link to install social messaging.
Install social messaging

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Configure the integration

After you install social messaging, connect your WhatsApp account to Support, edit your business profile, and adjust views and business rules.
Configure the integration

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Get in touch with your customers!

Once configuration is complete, advertise your WhatsApp phone number so that customers know how to reach you.
Advertise your number

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Need more help?

Read the WhatsApp for Support documentation

Read the docs

Get troubleshooting advice for common problems

Solve problems

Ask our community for advice or share your own

Join the community

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If all else fails, contact us. We're here to help.