Welcome to WhatsApp in Zendesk Support
Enable messages sent to your company’s WhatsApp channel to become tickets in your Support account. It's a great way to keep in touch with your customers.
Use these key resources to guide you to success.
We need your help!
Send your WhatsApp information to Zendesk ASAP. We need this information to create a unique deployment ID for your account. We'll work with you to complete these steps.
Get started
Install social messaging
Once Getting Started is complete, you will receive an email with your deployment ID and a link to install social messaging.
Install social messaging
Configure the integration
After you install social messaging, connect your WhatsApp account to Support, edit your business profile, and adjust views and business rules.
Configure the integration
Get in touch with your customers!
Once configuration is complete, advertise your WhatsApp phone number so that customers know how to reach you.
Advertise your number
Need more help?
If all else fails, contact us. We're here to help.
4 Comments
Hi, i want unlink my whatsapp account how can i do that?
Hi Lewis,
There are instructions for uninstalling WhatsApp here: Installing the WhatsApp in Support integration. Is that what you're looking for?
Sr, this is my problem. but right know my customers are trying to contact me over WhatsApp and I am unable to answer, i need to get back my number to my cellphone. If i delete the number, it will be available for me again? or i will loose my phone number.
Hi Lewis Trinidad
Unfortunately once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded.
This is a limitation that coming from Whatsapp, more on link.
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