Announcing the deprecation of HTTP targets and conversion to webhooks

Return to top
Have more questions? Submit a request

9 Comments

  • Alan Byrne

    This specifically talks about the deprecation of HTTP targets.  Are URL targets going to be similarly affected?  I know it says only HTTP targets will be affected bu I just wanted to be sure.

    3
  • Daniël Nieuwendijk

    This specifically talks about the deprecation of HTTP targets. Are URL targets going to be similarly affected? I know it says only HTTP targets will be affected bu I just wanted to be sure.

    I also have this question. The email I received mentioned both URL and HTTP targets being replaced, but the help pages only refer to HTTP targets, as far as I've seen.

    0
  • Peter Hochstrasser

    Hey Chris Sos

    Will webhooks eventually support parameterized URLs as in https://xxx.zendesk.com/api/v2/tickets/{{ticket.id}}.json?

    IOW, will they offer functional parity to HTTP targets with a JSON payload, or will there be restrictions?

    Yours truly

    Peter

     

    1
  • Justin Federico

    Peter Hochstrasser

    Support for placeholders in the URL is "coming soon".

    https://support.zendesk.com/hc/en-us/articles/1260803041889/comments/4404782666906

     

    0
  • Chris Sos
    Zendesk Product Manager

    Hi Alan Byrne Daniël Nieuwendijk,

    Apologies for the communication. I can confirm this only applies to HTTP targets, not URL targets. Future communications will be updated and made clearer.

    Greetings Peter Hochstrasser,

    As Justin Federico helpfully pointed out, this is indeed coming soon and is planned. We estimate a matter of weeks for this to be supported in webhooks.

    Cheers,

    Chris

    0
  • McCabe Tonna

    why not just disable the basic username / pw from utilizing webhooks? 

    0
  • Chris Sos
    Zendesk Product Manager

    Hi McCabe Tonna,

    Thanks for the feedback. Many existing targets users use basic authentication. There's nothing inherently wrong or insecure with basic auth itself, but how the requests are sent.

    For this reason, we are removing any authentication features for webhooks that choose to use HTTP (not secured with TLS).

    0
  • Tomi

    Could you please clarify the situation with Zendesk apps. In requirements.json the developer is able to define targets (including HTTP targets), but it does not support webhooks. Soon there won't be any way for the apps to define a HTTP target / webhook in the app requirements?

    0
  • Chris Sos
    Zendesk Product Manager

    Hi Tomi,

    The situation with apps is still being worked on. We hope to very soon have webhooks available in requirements alongside other types. A transition plan is still underway for migration of requirements-created webhooks.

    We will be updating these articles once we have more information for app developers and users.

    0

Please sign in to leave a comment.

Powered by Zendesk