Using the Google Play integration

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14 Comments

  • Jacob Christensen
    Community Moderator

    Is there any warning before submitting a text that breaches the character limit?

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  • Jacob Christensen
    Community Moderator

    @... You should be able to see that from the side-bar app that is shown on these tickets.

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  • Qin Brian

    How can I separate Google Play or AppStore rating into 1star, 2 star,3 star, 4 star, 5 star in Zendesk dashboard?

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  • Jacob Christensen
    Community Moderator

    Hi Qin Peng,

    You can create a custom field, or simply add tags, and have a trigger for each star reverie add that field value (or tag). You can use a condition for the subject containing the star ratings, at ticket creation. Hope that makes sense.

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  • Alina R

    Hello, 

    Is there a way to set up a trigger with auto response to negative reviews? We tried action ''email user'' ''current user'' but it's not working because, of course, there's no email. 

    Thanks in advance for your advice!

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  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Hi @...

    There is a workaround (it is not recommended, but can be used with caution). 

    Andrei Kamarouski
    Zendesk ExpertPythia Co-Founder

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  • Alina R

    Thank you, Andrei!

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  • Sylwia
     

    @Jacob Christensen - you wrote above You should be able to see that from the side-bar app that is shown on these tickets (Question was Is there any warning before submitting a text that breaches the character limit?) - which app is this exactly? 

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  • Jacob Christensen
    Community Moderator

    Hi Sylwia,
    I see the comment track here looks a little fragmented, and it's been a while since I've used the Google Play Reviews app from Zendesk marketplace.
    I don't recall if it does show a warning if the character limitation is exceeded, some spots are able to prevent submission in these cases.
    With the app installed, you should see a sidebar app with review details shown when on a review ticket.

    I hope this helps.

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  • Alba Syachbana

    Is this only capture rating with comment?

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  • Peter J

    Can we filter or attach a tag to tickets through google play using the info passed on from google play to Zendesk. Does anyone have any workaround?
    Attaching a screenshot for reference


     

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  • Nara
    Hi Alba, you are correct in that at this time, the integration only captures ratings with comments as tickets
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  • Anais

    Qin Brian is mentioning App Store reviews but I can't find the integration on the Zendesk Marketplace. Could someone send me the link, please?

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  • Anne Ronalter
    Zendesk Customer Care
    Hello Anais,

    I assume you mean the Google Play Reviews App which is to find in our Marketplace.

    Here you can find the link:
    https://www.zendesk.com/marketplace/apps/support/86800/google-play-reviews/ 
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