Using SurveyMonkey and Zapier to pull custom survey data into tickets

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2 Comments

  • A ROEHRIG

    Hi, is there also a possibility to customize the CSAT survey using mailchimp?

    0
  • Dane
    Zendesk Engineering
    Hi,
     
    For the customization, you can refer to Customize the Design for more information. Just make sure that the corresponding values will be in the ticket fields of Zendesk Support. 
     
    However, if you are pertaining to the actual Satisfaction Surveys of Zendesk, Mailchimp cannot be used for it.
     
    Hope this helps!
     
    Cheers,
    Dane
    0

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