Importing and exporting custom fields and values



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Lisa Kelly

Zendesk Documentation Team

Edited May 07, 2025


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13 comments

Hallo Manuela,

dei CSV-Import-Funktion steht tatsächlich nur im Rahmen der Erstellung eines Felds zur Verfügung. Wenn ein bestehendes Feld um weitere Dropdown-Optionen erweitert werden soll und das nicht manuell im Admin Center passieren soll/kann, dann wäre die API die beste Option (Danke an Michael für den Link).

Falls du dazu noch Fragen hast, dann melde dich gerne mal bei uns im technischen Support

Mit freundlichen Grüssen,

Stephan

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Gibt es diese Möglichkeit nur, wenn ich ein neues Feld definiere?
Ich suche nach einem Weg, rund 500 Optionen für ein existierendes dropdown-Ticketfeld zu ergänzen - das möchte ich nicht manuell tun.

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Sure thing, Jameela! I just added it here. 

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Can David Judenne's recommendation here(first comment on this article): https://support.zendesk.com/hc/en-us/articles/4408836502682/comments/4408850062106

Be flipped into a feature request ? I didint find one addressing this.

Importing new field options into an existing field would be very practical.

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Hi Alex, for the best visibility to our product team, please upvote and add your use case to this product feedback post: Bulk Import Ticket Field Values
 
Thanks!

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Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

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Unfortunately, there is not a native feature to this other than what described here. What I have in mind is running an API script that will get all your ticket fields then making a call to the List Ticket field options endpoint that loops replacing the Ticket Field ID value each time.

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Is there a way to (recursively, API, or otherwise) export a list of fields AND values together? 

I have been tasked with auditing all of our drop-down fields and it is almost easier to just copy and paste or manually type the values into a spreadsheet than to click into each of the field names and download individual CSVs for all 34 drop-downs, and then try to match those CSVs back to the field name itself.

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Thank your for your response. Based on your answer, I was able to device a workaround. The corrupt characters may be a more recent issue, not from the original import as I have found it in some of the newer, manually entered fields. I will have to explore this in the near future.

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