How do I remove the agent signature from proactive outbound SMS messages?

Question

Answer

This solution uses a third-party app called Zignatures, which is not supported by Zendesk. Instead, to proactively reach out to your end users on either WhatsApp or SMS using a Zendesk developed app, check this article: Installing and using the Relay messaging app.

To remove the agent signature from proactive outbound SMS

Make sure the signature fields in your Zendesk account are blank, so only the app will be applying signatures.
Ensure that Rich content in email is enabled on your account to allow HTML.
Install Zignatures from the marketplace on your Zendesk account.
On the app configuration screen, in the Text or HTML of the signature field add the below script.
```
{% capture tags %}
{{ticket.tags}}
{% endcapture %}

{% if tags contains "proactive_text" %}
{% else %}

 -- 
{{current_user.name}}
[{{ticket.account}}]
 
tel: {{current_user.phone}}
 
email: {{current_user.email}}
 
www: <a href='https://www.zendesk.com/' target=_blank'>www.zendesk.com</a>
 

{% endif %}
```
If you want a signature for your SMS messages, add it after the if statement and before the else statement.

Replace proactive_text with the same tag you use on your trigger. If you have multiple triggers you can add multiple if statements.
Make any needed changes to the information.

Note: You can't use the agent data placeholders when using the app, for example, agent.name or agent.phone. Instead, use the current_user placeholders.

The screenshot below is an example of a configured signature:
On the ticket, make sure that Sign this comment and Sign all my comments are enabled to add the signature to the ticket you are responding to.
Press submit and the signature added to your ticket.

For more information, see this article: Understanding Liquid markup and Zendesk Support.

Disclaimer: This article is provided for instructional purposes only. Zendesk can't provide support for third-party apps. If needed, reach out to the app developer's support email address found under App details in the App Marketplace or try searching for a solution online.