About automatically upgrading



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Lisa Kelly

Zendesk Documentation Team

Edited Dec 19, 2024


-30

164

165 comments

We are being switched next week. In our last trial of Workspace, we no longer got alerts on our phone when a customer started a chat. 

 

Has this been fixed? We make lot of sales via this method and we'll have to switch to another chat app if this does not work.

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Hello folks,

 

As Zendesk moves forward with activating Agent Workspace, we are planning on activating it for all accounts that had prior exclusions. We will be sending out more details on that in the near future to all accounts who have yet to activate Agent Workspace. 

We ask that if there are questions to contact our Customer Support Team as they will be able to review workflows in more detail, help guide accounts to articles that can assist in the change, as well as make sure that individual questions and concerns aren't lost in the larger volume of posts. 

Thank you!

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Hi Gábor Körtvélyessy
Perhaps you misunderstood me.  Our Customer Support Team is perfectly capable of discussing any upgrade issues and concerns you may have, as well as our Zendesk adoption policies going forward. I recommend you contact them as I will not be responding further. 

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Hi 1263082225729,
I don't have questions about the upgrade. My questions are about your statement:

The plan is to rollout the interface to all existing accounts.

Hence, I don't think that this is a topic for your support team.

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Hi Gábor Körtvélyessy 
If you have questions about the upgrade, contact Zendesk Customer Support

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1263082225729, does this mean that - even though we opted out of it - we will eventually be forcefully migrated to Agent Workspace? Can you guarantee that all the issues with Agent Workspace (ability to show new messages at the top etc.) will be resolved by then?

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Dear Madam,  this change sounds unnecessary for our minimal company with a handful of customers. The listed improvements would not help us, not even that 17%. We want to be excluded from this change. Thank you!

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Hi  Agyeman, Richy and Sander, 
Agent Workspace is Zendesk's interface of choice going forward. The plan is to rollout the interface to all existing accounts.  If you have questions, contact Zendesk Customer Support

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Me too.  The last time ZD tried upgrading us to Workspace it was a call centre disaster

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Lisa-Kelly  I would also like to opt out of moving to workspace.  Our team has zero need for chat, ai bots, etc.  Please let me know how this is achievable? 

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