|Announced on||Rollout starts||Rollout ends|
|July 26, 2022||July 26, 2022||July 26, 2022|
Announcing the “Ask if question resolved” step type is now available in Flow Builder. This new configurable step allows the bot to capture feedback on whether it has resolved a customer’s query in a conversation.
How can it help me build my bot?
You can use this step type in a number of ways:
- Use the “Ask if question resolved” step to branch an answer flow and add subsequent steps based on whether your customer has indicated their query is resolved or not
- The feedback collected from the “Ask if question resolved” step will soon become available in Flow Builder reporting in Explore to allow admins to measure and improve the effectiveness of each of the bot’s answers
The default text of the messages and options associated with the “Ask if question resolved” step is fully customizable. Learn more
When will the reporting be available?
The resolution feedback reporting captured with the “Ask if question resolved” step is expected to be available in the Flow Builder dataset and dashboard in Explore by the end of 2022. When released, historical data will be available going back to when you first published your bot to include an Ask if question resolved step.
What do I need to do?
You don’t need to do anything. It is an optional step type to include in your bot configuration and automated messaging conversations. It is recommended that you add an "Ask if question resolved" step to your answer flows as soon as possible to ensure you have sufficient historical data to analyze once the reporting is released.
Does this impact Answer Bot Article Recommendations resolutions and pricing?
No. Resolutions counted with the Flow Builder Ask if question resolved step do not contribute to Article Recommendations resolutions or impact existing Answer Bot billing and charging in any way.