Recent searches


No recent searches

Why does the Explore live dashboard show too many online agents?



image avatar

Erin O'Callaghan

Zendesk Documentation Team

Edited Feb 21, 2024


0

2

2 comments

Hello!

Ok, so I understand that it displays an absurd time in case they don't go offline, as in the image below:

But, shouldn't they be logged out automatically because of the time we have of inactivity for team members set on the admin center? 

 

In my case, I have set it for 8 hours, but they are not logged out automatically.

0


image avatar

Paolo

Zendesk Engineering

Hi Eduardo,
 
This would require more information and further investigation. I've created a ticket for you. Our Support Team will get in touch as soon as possible. Thank you!
 
Best,
Paolo | Technical Support Engineer | Zendesk

0


Please sign in to leave a comment.