Guide admins can use the Search settings page to view and manage settings that impact the way in which your help center search functions.
For example, you can specify where to search for content and how to help users narrow down the search results. You can also create crawlers to connect to content from your other websites or specify a group of articles to appear in the search field before users even begin their search.
This article contains the following sections:
Viewing the Search settings
You can use the Search settings page to view the search settings available for your help center.
To view the search settings
- In Guide admin, click the Settings (
) icon in the sidebar, then select Search settings.
- Click Manage on any search setting to view that setting.
- Use the breadcrumbs to move back up in the hierarchy as needed.
Managing the search settings
On the Search settings page, you can manage the search settings that apply to your help center.
To manage the search settings
- In Guide admin, click the Settings (
) icon in the sidebar, then select Search settings.
- Click Manage on any search setting to manage that setting:
- Search sources (Enterprise plans only): Define and enable the content sources that you want to include in help center search.
- Featured articles: Specify a list of articles that you want to display to users who are searching in the help center.
- Crawlers (Enterprise plans only): Set up search crawlers to crawl and index different content in the same or different websites.
- Search filters (Enterprise plans only): Create sources and types for external content that you want to make available in your help center.
14 comments
Joschka Firnkes | Rooom AG
Hi, we have the Professional plan, however I can't see the Search Settings in Guide Admin. How do I activate this view?
-1
Zsa Trias
Hello Joschka,
The Professional Guide plan should see search settings with "Featured Articles" on the Guide admin page. Can you share a screenshot of what your Guide Admin settings look like?
1
Milan Wack
Same here – I'm having the same issue. Please repair ASAP - thx!
0
Zsa Trias
Hi Milan,
Aren't you seeing the "Featured articles" from the search settings just as in the screenshot I sent previously? Can you share a screenshot of what your Guide settings look like from your account?
0
Joschka Firnkes | Rooom AG
Hi Tsa,
in the meantime I see the search settings, I guess it just took a little while. Thanks anyway for the support!
0
Kristen Malecki
Hello,
Is there a search setting which would allow us to customize the page that is displayed when users search for a term that does not generate any results (ie 0 search results)?
1
Paolo
This is not possible in the native settings but this can be done via custom coding of your theme. You may need a developer to achieve this use case.
Best,
Paolo | Technical Support Engineer | Zendesk
1
Micky Clutario
Hello,
How can I use tags in the article section here:
I have added these tags to an article on our help centre; however, it doesn't appear on the search bar.
0
Dainne Kiara Lucena-Laxamana
Hi Micky Clutario
Content Tags would be used for ‘related searches’, More information can be found here: About content tags
0
Micky Clutario
Hi Dainne,
I appreciate the link you provided. However, I’m having trouble locating the “related to” section in both the search area and the article when using our customised theme. Interestingly, I can see the “related to” section in the article when the default theme is applied. Rest assured, we haven’t hidden any tags with our customised theme. Could you please assist me with this issue?"
0
Micky Clutario
Hi Dianne, any update?
0
Micky Clutario
Hi, could someone please assist with my query?
0
Micky Clutario
Hi, how can I raise a support ticket? It seems nobody is replying to my posts on this article.
Thanks.
0
Micky Clutario
Hi,
Could someone reply to this ticket?
Thanks,
Micky
0