Suite | Growth, Professional, Enterprise, or Enterprise Plus |
Support with | Guide Professional or Enterprise |
Guide admins can use the Search settings page to view and manage settings that impact the way in which your help center search functions.
For example, you can specify where to search for content and how to help users narrow down the search results. You can also create crawlers to connect to content from your other websites or specify a group of articles to appear in the search field before users even begin their search.
To view and manage search settings
- In Knowledge admin, click the Settings icon
(
) in the sidebar, then select Search settings.
- Click Manage on any search setting to manage that setting:
- Search sources (Enterprise plans only): Define and enable the content sources that you want to include in help center search.
- Featured articles: Specify a list of articles that you want to display to users who are searching in the help center.
-
Quick answers: Turns on generative search in your help center. Generative search is
active by default for all plans. To turn this feature off, deselect Show quick
answers for search queries and click Save.
- Crawlers (Enterprise plans only): Set up search crawlers to crawl and index different content in the same or different websites.
- Search filters (Enterprise plans only): Create sources and types for external content that you want to make available in your help center.
- Use the breadcrumbs to move back up in the hierarchy as needed.
15 comments
Micky Clutario
Hi,
Could someone reply to this ticket?
Thanks,
Micky
0
Micky Clutario
Hi, how can I raise a support ticket? It seems nobody is replying to my posts on this article.
Thanks.
0
Micky Clutario
Hi, could someone please assist with my query?
0
Micky Clutario
Hi Dianne, any update?
0
Vinicius Henrique da Silva
como ajustar a pesquisa com IA?
0
Micky Clutario
Hi Dainne,
I appreciate the link you provided. However, I’m having trouble locating the “related to” section in both the search area and the article when using our customised theme. Interestingly, I can see the “related to” section in the article when the default theme is applied. Rest assured, we haven’t hidden any tags with our customised theme. Could you please assist me with this issue?"
0
Dainne Kiara Lucena-Laxamana
Hi 1263792603290
Content Tags would be used for ‘related searches’, More information can be found here: About content tags
0
Micky Clutario
Hello,
How can I use tags in the article section here:
I have added these tags to an article on our help centre; however, it doesn't appear on the search bar.
0
Paolo
This is not possible in the native settings but this can be done via custom coding of your theme. You may need a developer to achieve this use case.
Best,
Paolo | Technical Support Engineer | Zendesk
1
Kristen Malecki
Hello,
Is there a search setting which would allow us to customize the page that is displayed when users search for a term that does not generate any results (ie 0 search results)?
1
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