Recent searches


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Viewing and managing your search settings



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Elizabeth Williams

Zendesk Documentation Team

Edited Jun 21, 2024


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14 comments

Hi, we have the Professional plan, however I can't see the Search Settings in Guide Admin. How do I activate this view?

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Zsa Trias

Zendesk Customer Care

Hello Joschka,

The Professional Guide plan should see search settings with "Featured Articles" on the Guide admin page. Can you share a screenshot of what your Guide Admin settings look like? 

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Same here – I'm having the same issue. Please repair ASAP - thx!

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Zsa Trias

Zendesk Customer Care

Hi Milan, 

Aren't you seeing the "Featured articles" from the search settings just as in the screenshot I sent previously? Can you share a screenshot of what your Guide settings look like from your account?

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Hi Tsa, 
in the meantime I see the search settings, I guess it just took a little while. Thanks anyway for the support!

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Hello, 

Is there a search setting which would allow us to customize the page that is displayed when users search for a term that does not generate any results (ie 0 search results)?

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Paolo

Zendesk Engineering

Hi Kristen,
 
This is not possible in the native settings but this can be done via custom coding of your theme. You may need a developer to achieve this use case.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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Hello,

How can I use tags in the article section here:

I have added these tags to an article on our help centre; however, it doesn't appear on the search bar.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Micky Clutario 

Content Tags would be used for ‘related searches’, More information can be found here: About content tags

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Hi Dainne,

I appreciate the link you provided. However, I’m having trouble locating the “related to” section in both the search area and the article when using our customised theme. Interestingly, I can see the “related to” section in the article when the default theme is applied. Rest assured, we haven’t hidden any tags with our customised theme. Could you please assist me with this issue?"

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Hi Dianne, any update?

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Hi, could someone please assist with my query?

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Hi, how can I raise a support ticket? It seems nobody is replying to my posts on this article.

Thanks.

 

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Hi,

 

Could someone reply to this ticket?

 

Thanks,

Micky

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