| Announced on | Rollout starts | Rollout ends |
| October 2, 2023 | October 16, 2023 | October 20, 2023 |
As a valued partner of X Corp, it's important that we adhere to the branding guidelines provided to us by our valued partners and uphold the highest standards of compliance in collaboration with them. This commitment, plus our unwavering dedication to your success, ensures that we stay up to date with industry benchmarks, and guarantees that you and your customers receive the latest branding.
Zendesk, therefore, is aligning with Twitter's rebrand from Twitter to X Corp. We understand the importance of staying in alignment with our partners' branding guidelines, and this update is a reflection of our dedication to excellence.
When Is the rebrand happening?
The change from Twitter to X Corp takes place between October 16 - 20, 2023.
Why is it changing?
Seamless integration
Zendesk's integration with X Corp is undergoing a comprehensive update to deliver a completely seamless and compliant customer support experience. Your use of Zendesk will continue without interruption.
Business continuity
Zendesk's alignment with X Corp's branding guidelines will have zero impact on your day-to-day business operations. You can place your trust in us to provide uninterrupted support, ensuring your customer service remains exceptional.
What does this mean for you?
From October 16, you'll see rolling changes to X Corp branding within Zendesk. Wherever you previously encountered the Twitter logo or references to the name Twitter, you will instead see the X Corp logo, and X Corp written in place of Twitter. This transition is a pivotal part of our commitment to synchronize with X Corp's rebranding initiative.
We deeply appreciate the trust you have vested in Zendesk, and we value your understanding as we navigate through this transition. Our paramount objective is to make this change as seamless as possible for you, allowing you to maintain your focus on delivering unparalleled customer experiences.
Thank you for being an integral part of the Zendesk community.