| Announced on | Rollout starts | Rollout ends |
| November 06, 2023 | November 06, 2023 | November 09, 2023 |
We’re excited to announce that the open beta for merging organizations is now available for all accounts. With this feature, admins can now merge two organizations into one and save time not manually moving data from one organization to another.
Note that all functionality is not yet available since this feature is currently in an open beta. You’re welcome to try it out and share your feedback.
This announcement includes the following topics:
What is changing?
We’ve added the ability for admins to merge one organization into another. When organizations are merged, all users, open tickets, and domains are merged into one organization. Changes related to an organization merge are reflected in the audit log and in the ticket events of affected tickets. Learn more about merging organizations.
Why is Zendesk making this change?
Merging organizations is a long term customer feedback request that we’re committed to addressing. This change will save Zendesk admins hundreds of hours manually updating tickets, users, and organization records to merge orgs.
What do I need to do?
The open beta is available to all Zendesk accounts, but only admins can merge organizations. Make sure you understand how organizations are merged.