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Using a conversation bot in your messaging channel for your website or help center



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 03, 2025


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3 comments

When the conversation bot suggests three articles, is there an order to them such as they display in order of highest to lowest weight for the three? Or is it randomly showing the top three where the highest weight may be second or third?

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How long does it take for the AI engine to learn? I set up a bot a couple of hours ago and so far it's not finding any information from docs. 

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Can and how a 3rd party reset password link can be add to the answer bot? 

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