Add-on | AI agents - Advanced |
Our approach is to integrate natively with Zendesk Support. This means the AI agent needs an admin account in Zendesk Support. This article includes the preparation needed before connecting your AI agent to Zendesk Support.
The preparation involves:
If you already have an AI agent with us working in Zendesk, you can use the same Zendesk account for your ticket AI agent and just connect the ticket AI agent to that account.
Creating an email for your AI agent
Every account in Zendesk must be registered with a unique email (an email that’s not been used with another Zendesk account).
We suggest creating a unique company email for your AI agent. You will need to log in to Zendesk as the AI agent to finish connecting your AI agent to Zendesk Support, so make sure you have access to the AI agent's email and have the login credentials ready for that.
Creating an admin account for the AI agent in Zendesk
With the unique company email, you created for the AI agent, create an admin account for the AI agent in Zendesk.
If you are not sure how to do this, here is Zendesk’s article on adding an agent or admin.
Continue to Connecting your AI agent to Zendesk Support.
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