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News and updates

Announcing the Web Widget removal from the Shopify Thank You and Order Status pages

Edited Jul 14, 2025

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Release notes through 2025-07-11

Edited Jul 14, 2025

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Release notes

Announcing synonyms for entity detection

Edited Jul 11, 2025

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Announcing a modernized version of the Ticket settings page (Coming soon)

Edited Jul 11, 2025

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Announcements

Announcing AI-powered conditions for contextual workspaces, including AI and custom ticket fields

Edited Jul 11, 2025

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Announcements

Announcing admin configurations for the Workday integration

Edited Jul 10, 2025

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Announcements

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