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News and updates

Announcing the removal of inactive X (formerly Twitter) handles

Edited May 29, 2025

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Announcements

Announcing the ability to add icons to custom object records

Edited May 29, 2025

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Announcements

Announcing routing based on agents' percentage-based capacity with omnichannel routing

Edited May 29, 2025

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Announcements

Announcing the ability to filter team members without brand assignments

Edited May 27, 2025

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Announcements

Release notes through 2025-05-23

Edited May 26, 2025

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Release notes

Announcing Conversation Log API release: Unified and realtime conversation data access

Edited May 26, 2025

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Announcements

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