Multi Select field

5 Comments

  • Ashwin Raju
    Zendesk Product Manager

    It will be available in the future. We have been getting a lot of requests for multi-select fields here.. We do plan to work on it. Currently I dont have the timelines for that.

    1
  • Matthew W

    Great to hear!

    0
  • Thomas (internalnote.com)
    Community Moderator

    A lookup field on ticket level currently can contain only one object.

    E.g. This ticket is about my order X.

    There might be a scenario where a customer wants to log an issue against multiple items on a Ticket:

    • Water damage and my MacBook and iPhone are broken
    • Certificate expiration for both our website and webshop that needs renewal
    • An order with two missing items
    • ...

    So a multi select Lookup field might be useful.

    0
  • Ashwin Raju
    Zendesk Product Manager
    In the native UI , we currently have the ability to create Many:Many relationships. You can however create a Junction object to build these relationships.  For example, An Order can include multiple Products .. And a Product can be associated with multiple orders. In such a scenario, you can create an Orderline object in the middle. The orderline object will have 2 Lookup field: one pointing to the Order and another pointing to the Product.. 
    This is however not a visually pleasing experience for a native UI. We will explore the options of making this experience visually more intuitive
    0
  • Thomas (internalnote.com)
    Community Moderator

    This workaround works although it's a bit convoluted :-)

    The fact that every Object Record requires a name, make it so we need to add a name for each Orderline instead of them being incremental.

    That being said, it does work, as you can see in the Loom below.

    • OBJECT: Team (lookup field Trainer)
    • OBJECT Team Membership (lookup field Team + Captured Pokemon)

    https://www.loom.com/share/1db2124feb604ab4925fd5554fad9c5d

     

     

    0

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