Multi Select field
Will multi-select fields be available in the future ?
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It will be available in the future. We have been getting a lot of requests for multi-select fields here.. We do plan to work on it. Currently I dont have the timelines for that.
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Great to hear!
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A lookup field on ticket level currently can contain only one object.
E.g. This ticket is about my order X.
There might be a scenario where a customer wants to log an issue against multiple items on a Ticket:- Water damage and my MacBook and iPhone are broken
- Certificate expiration for both our website and webshop that needs renewal
- An order with two missing items
- ...
So a multi select Lookup field might be useful.
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In the native UI , we currently have the ability to create Many:Many relationships. You can however create a Junction object to build these relationships. For example, An Order can include multiple Products .. And a Product can be associated with multiple orders. In such a scenario, you can create an Orderline object in the middle. The orderline object will have 2 Lookup field: one pointing to the Order and another pointing to the Product..This is however not a visually pleasing experience for a native UI. We will explore the options of making this experience visually more intuitive
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This workaround works although it's a bit convoluted :-)
The fact that every Object Record requires a name, make it so we need to add a name for each Orderline instead of them being incremental.
That being said, it does work, as you can see in the Loom below.
- OBJECT: Team (lookup field Trainer)
- OBJECT Team Membership (lookup field Team + Captured Pokemon)
https://www.loom.com/share/1db2124feb604ab4925fd5554fad9c5d
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