[Release announcement] Layouts + Contextual Workspaces is now live for EAP customers. You can now apply custom layouts based on brand, group, form, and more!



  • Lydia Forsyth

    This may be premature to ask, but would there be more than 20 layouts we could create with this release? (just thinking about the different groups we have and tags in our space) 

  • Paul Von
    Zendesk Product Manager

    Lydia Forsyth thanks for your question on the number of layouts! While there are no immediate plans to increase the 20 layout limit, it is possible to scale this upwards in the future if we see a large number of customers using layout builder pushing up against that limit.

    Do you have a rough sense of how many layouts would be needed to cover your use case?

  • Lydia Forsyth

    Paul Von thanks for your comment and this info, this is really exciting! Answering your question, I'm checking out our Zendesk space and we do have about 50 brands in there, ideally a layout per brand would be nice, but I haven't played around with the custom layout too much, so I may be over thinking how often we will use a custom layout. 


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