English (US)

Custom Status

Tobias Hermanns

Hi,

does this EAP allow us to do Custom Status?

i.e. Agent set "Away - Ticket" we want to know which ticket he is working with, so he may can add a custom reason? So we know during the day in which tickets he worked?

Or will this EAP auto detect it?

Thanks.

Tobias

1 Comments

  • Karen Hynes
    Zendesk Product Manager

    Hi Tobias, 

    Custom states are not available as part of this EAP but will be added in H2 of this year. 

    Thanks, 

    Karen

    1

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk