How do I sign up for the Triggers on custom objects EAP?

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3 Comments

  • Bradley

    Is there an ETA on when this will include actions like webhook?

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  • Shishir Sharma
    Zendesk Product Manager

    Bradley we're evaluating multiple enhancements to actions, including sending webhook notifications through object triggers, but don't have an ETA on release yet. We'd love to understand the business use cases you're trying to solve so we can prioritize the enhancements that deliver the most value for our customers. If you could please fill out the EAP signup form, and share your input on the ranking of the features (as a part of the form) it would be super helpful.

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  • Bradley

    Shishir Sharma hopefully this is coherent :-) - I'm interested ultimately in making the data that i associate with a user via custom objects reportable. I can make a relationship field in my custom object to tie the object to an end user, so it shows up in Related. But, tying that end user to the custom object for reporting purposes in Explore, means i need a relationship field on the user or on the ticket that ties to that custom object record. Additionally i'd like to trigger action on a ticket based on a custom object being associated with the user. But as far as i can tell i can only do that if it's something in the ticket or user as a relationship field. I can't associate the user to the custom object in the relationship field without making a separate API call to do so, using bulk user update (limited to 2k rows at a time), or manually doing it one by one. 

    The use case, i'm specifically considering right now is this: My engagement team using Braze, emails a list of users a certain communication/important update about their account. There may be 10 different versions of this, so i want to associate that list and the group they're in to the user. I can currently do this by using the API (my rudimentary API prowess lets me run a script that will take a week or 2 to do this) or i can break up a list of 1million customers into 500(ish) separate CSVs to load 1 by one into the bulk user update page.  Meanwhile data importer will let me input much larger lists to populate custom objects, but i can't use that data in reporting or triggers, unless additional action is taken at the User or Ticket level, which we could do with a webhook(i think). The other way to solve my issue would be to simply allow larger lists to be uploaded for user update/create.

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