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Add action to increment/decrement numeric fields



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Dan Cooper

Community Moderator

Posted Nov 15, 2023

I'm looking to create a field on an object that counts the number of times the customer has used a product.  I'd like the ability to increment or decrement a number field value.  

Expanding beyond the object triggers EAP, this would also be available to ticket triggers as well and ticket triggers could be used to increment a number field on an object. 


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Dan Ross

Community Moderator

+1 for this. 

Being able to increment/decrement a field without needing to shoot an event to a webhook/middleware and take a field value and adjust it would be great. It's a lot of overhead for what could (and should) be a simple native operation in a trigger. 
 

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