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Intent, language and sentiment missing from Intelligence panel
Posted Dec 06, 2023
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
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Recent searches
No recent searches
Posted Dec 06, 2023
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
0
1 comment
Jake Bantz
Hello and sorry for the trouble.
To get the intelligent triage enrichments (intent, language, sentiment), you must subscribe to Zendesk Advanced AI to get access to intelligent triage. It sounds like you have signed up for the EAP for the generative AI agent tools, but you do not currently have Advanced AI.
If you would like to learn more about Advanced AI, how to get it, etc., please check out About Zendesk Advanced AI
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