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Generative Search: takes into account article tags as well as written content within?
Answered
Zendesk Luminary
Posted Jun 06, 2024
We’ve activated the Generative Search “Quick Answers” EAP for all the Brands in our instance about three weeks ago. We like it!
Can we confirm that the bot is not only considering the content of the articles but also the Tags we’ve added to each article? Is this the same sort of search logic that the Generative AI replies would do in the chatbot (AI Agents): taking in to consideration article content and tags? I haven't had any luck finding this answer in any community posting
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6 comments
Tetiana Gron
Hi Matt Russell ! Thank you for the question. Content tags don't influence the search, whereas the article labels do.
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Matt Russell
OK thanks Tatiana.
This can be closed.
-Matt Russell
Customer Service Delivery Manager
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Matt Russell
Tatiana you may close this ticket. I still see that it appears as “Awaiting your reply” from my view but there is no reason I can see why this still needs to be active.
Thank you,
-Matt Russell
Customer Service Delivery Manager
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Shawna James
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Matt Russell
Hi @shawna
I see #12663907 as the dupe tkt under my Activities (open for me).
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Shawna James
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