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Ability to utilize this without customizing theme



Posted Jul 10, 2024

I don't know if this would even be possible but - I use the “Role Theme” which doesn't let me customize code. This has prevented me from using a couple of features (incl third-party) that I would really like to, but I don't think I am ready to go through the hassle of finding another theme that works for us as well as this one does. 

 

As a Guide Admin using a theme that doesn't permit code customization

I want to be able to use Generative search in my Help Center

So that I can take advantage of the latest awesome AI features without updating my help center theme

 


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Destiny

Zendesk Customer Care

Hi Nikki,
 
Thank you for sharing your thoughts and feedback regarding the use of Generative Search in the Role Theme of our Zendesk Help Center. I appreciate your insights and understand how important this feature is for enhancing your support experience.
 
I will be sure to pass your feedback along to our product team for their consideration. While I cannot make any promises regarding immediate changes or implementations, please know that your input is valuable and helps us improve our services.
 
If you have any further questions or additional feedback, feel free to reach out. Thank you for your understanding!

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To follow-up:
I was so interested in using this feature, I finally switched to the Copenhagen theme so I could use it. 

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