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Modern conversation color of agent requester



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Jamie Noell

Zendesk Luminary

Posted Jul 12, 2024

We have a lot of team-to-team tickets, so with MCE, all comments are from agents and hence, have a gray background.  It would be nice if the agent requester's comments were green to differentiate the resolver comments from the requester comments.


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2 comments

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Tony

Zendesk Customer Care

Hi Jamie,
Thanks for sharing your suggestion! We appreciate your input and will keep it in mind as we move forward. Your feedback is invaluable to us and helps us improve our products and services.
 
Best,
 

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Jamie Noell

Zendesk Luminary

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