Advice and troubleshooting
Talk billing
- How can I view my Talk usage?
- Can I control which of my agents are Talk agents when I use Lite?
- How much does it cost to make a call through a digital line?
- Why was I charged $1 for Talk usage?
- Why did my Talk number disappear?
Managing Text
- About opt-out keywords for Zendesk Text
- How do I add Text to my Talk number?
- Can I use a 1(800) number as a Text line in Zendesk Talk?
- Why do my SMS messages fail to send?
- How can I send a text to customers on a ticket that originated in a non-SMS channel?
Using Talk and Text
- How can I send an automatic text when customers call in?
- Why is the "Call this number" option grayed out when viewing a user profile?
- Does shutting down my computer set my Talk status to offline?
- What file types does Zendesk Talk recognize in MMS messages?
- What is the minimum internet speed requirement for Zendesk Talk and Chat?
Talk reporting
- What does client:agent mean in the Talk usage data?
- Options for retrieving Talk data
- Why do calls show as abandoned in voicemail when voicemail is switched off?
- What do the statuses of Zendesk Talk mean?
- Why does Total calls not match Calls accepted on the Zendesk Talk dashboard?
Managing Talk
- Does Zendesk Talk support SIP trunking?
- Why is there a delay in voicemail ticket creation?
- When is maximum queue wait time ignored?
- Can I use phone number as an information line only?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?