Búsquedas recientes

No hay búsquedas recientes

Cómo la migración a la mensajería afecta la configuración de Chat y sus capacidades

image avatar

Aimee Spanier

Zendesk Documentation Team

Editado 01 may 2025

0

4

36 comentarios

Fecha
    Más recientes
      image avatar

      Jason

      I just don’t understand how new features/updates like this ‘messaging’ have completely broken our mobile chat functionality—we can no longer receive chat requests on either the Zendesk chat mobile app or the web app.

      Your online chat support was unable to resolve the issue, and after several days of waiting, the matter was simply escalated to your backend technical support team.

      This update feels poorly implemented, to say the least.

      0

      image avatar

      Permanently deleted user

      Hello, has anyone figured out how to add “Goals” to messaging? 

      In the above table it says Goals ALL functionality has been moved to messaging. However, when you try to set up a goal you get an error message saying this is not supported in messaging. 

      https://support.zendesk.com/hc/en-us/articles/4408886086042-Measuring-business-goals-with-conversion-tracking

      We need to track which chats convert into sales. Please can someone let me know how to enable this feature on messaging?

      thanks

      0

      image avatar

      Nikki Goodson

      We transitioned to Messaging a while back. I'm confused about how someone would use both Chat AND Messaging. Is that for when they have different channels, like chat on social, or different Brands?

       

      I had a bunch of Chat triggers, many of which are still enabled even now, but as far as I can tell, they aren't being used, which is fine, I'm just confused why Chat still even exists in my account. I've done so much reading on Messaging vs Chat and I don't know why this is such a confusing topic for me. :) 

      0

      image avatar

      Vinicius Henrique da Silva

      De nada adianta ter grupos sendo que o Zendesk simplesmente sugere o chat pra qualquer pessoa com a função ativa, mesmo o grupo dela não estando liberado para chat.

      0

      image avatar

      Hiedi Kysther

      Hi Kelli! 

      Messaging is GA, since it was recently released. Now due to differences between Messaging and Chat there are Chat APIs that are not available in Messaging. The article above outline these APIs that were not supported. 

      0

      image avatar

      Kelli

      Under Chat APIs, it says, "Some are expected to be supported in the messaging GA release." Is Messaging not GA?

      0

      image avatar

      Julio H

      Hola, ¡Andrea!

      Si en efecto, puede reportar vía etiquetas desde Explore, solo recuerda que los tickets deben tener ya la etiqueta añadida mediante disparadores, automatizaciones o manualmente. 

      Para poder luego filtrar por dicha etiqueta.

      Más información:

      Uso de etiquetas en la generación de informes

      Receta de Explore: Visualizar las etiquetas más comunes en los tickets 

      Un saludo. 

      0

      image avatar

      Gabriel Manlapig

      Hi Fiona,
       
      Using the new Messaging and Agent Workspaces, one of these limitations is that the Chat dashboard will not be able to display a detailed visualization of your active visitors, like you were able to see previously.
       
      Only ongoing conversations are shown in the Dashboard. More information can be found in Limitations in the Zendesk Agent Workspace.
       
      I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!
       

      0

      image avatar

      Fiona

      Moving to Messaging, how can we see how many online visitors we currently have? That was also useful to know. Thanks!

      Fiona

      0

      image avatar

      Andrea

      Hola! Quisiera hacer métricas en base a las etiquetas escritas en cada ticket, ya que cada ticket es diferente. Quiero hacer un análisis de cuantas consultas se repiten, en base a las etiquetas. Se puede hacer?

      Aguardo respuesta,
      De antemano, gracias!

      0

      Iniciar sesión para dejar un comentario.

      Detalles de la cuenta

      Inicie sesión para ver los detalles

      Inicie sesión para ver los detalles de su cuenta de un vistazo

      Iniciar sesión

      CONTENIDO ADICIONAL