Installing and using the Proactive Tickets app

Return to top

7 Comments

  • Jacek Czerniecki

    @... while I create a proactive ticket I use a macro, macro sends a message to a requester, but the message comes broken, containing html tags:

    while I apply this macro directly from a ticket all is good, do you know what could be an issue of this?

    Maybe this plugin for proactive tickets (that allows macros while we create proactive ticket) is broken? I tried everything and I have no idea what is wrong, thanks in advance for any advice,

    Best regards,

    Jacek

     

    0
  • Ariane Frances dela Cruz

    Hi Jacek, 

    I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly. 

    0
  • Gaël VIP

    Hello,

    I have the same issue this last year, any update about using Macro in Proactive tickets without to have the html code email received by our customers ?

    Thanks and regards,

    0
  • Giuseppe
    Zendesk Customer Care

    Hi Gael,

    It looks like the issue can still be replicated. I'll create a ticket for you so we can investigate further and ask for more details about the issue.

    1
  • Gaël VIP

    Thanks Giuseppe

    0
  • Jacek Czerniecki

    hi Giuseppe someone created a ticket in my name for the same thing 6 months ago and nothing from that time happened, ticket is still open #9683287 , are you sure that creating a new ticket will somehow help us ? Do we have a chance of having this ever fixed ?

    0
  • Giuseppe
    Zendesk Customer Care

    Hi Jacek,

    At the moment, it looks like this issue is being investigated by our Product Team. I have sent a follow-up on the investigation and I've included your ticket in my request.

     

    0

Please sign in to leave a comment.

Powered by Zendesk