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Apps Support API: Chat & Messaging Extensibility in Agent Workspace



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JJ Miclat

Zendesk Product Manager

Edited May 25, 2022


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Ticket Send Message (Ticket Sidebar Location)

  • Invoking this property enables your app to send a message to the end-user, on behalf of the agent. Only works during a live chat conversation for the time being, messaging is coming soon.
  • Documentation

Is messaging supported yet? 

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Dane

Zendesk Engineering

Hi Dave,
 
I have checked for any updates on our Zendesk page and the actual documentation. As it turns out, it's still not supported. An update will normally be provided on this article for any progress with such features.
 
Thank you for understanding.

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JJ Miclat

Zendesk Product Manager

Hey dave.passaro!

The Ticket Send Message API is now supported for Zendesk Messaging, and Social Messaging channels (through Sunshine Conversations).

Cheers,
JJ

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