Announcing custom layouts with layout builder

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  • Joey

    Paul Von thanks for this, can't wait to try it out. Your Rollout ends date at the top of this page is showing 2013 instead of 2023 ;)

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Joey. It's fixed. Thanks for the heads up! I hope you enjoy the feature! 

  • Mark Ganusevič

    Any plans to make this editable by agents personally for individual layouts?

  • Paul Von
    Zendesk Product Manager

    Mark Ganusevič we have this tracked as a backlog item for us to consider in the future, but at the moment, it is not yet prioritized as capability we would develop.

    May I ask what your top-of-mind considerations for agent-led layout customization are? Anything you explicitly want your agents to do or not do if they are allowed to build individual layouts? Any constraints or admin controls we should be mindful of?



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