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News and updates

Release notes through 2025-07-25

Edited Jul 28, 2025

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Release notes

Announcing segments in the dialogue builder for advanced AI agents

Edited Jul 28, 2025

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Announcements

Announcing larger queue sizes for Voice with omnichannel routing

Edited Jul 25, 2025

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Announcements

Announcing side conversations for Zendesk mobile app

Edited Jul 25, 2025

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Announcements

Announcing standard actions and action flows in Copilot procedures

Edited Jul 25, 2025

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Announcements

Announcing business goals with conversion tracking for messaging

Edited Jul 25, 2025

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