What is the improved performance for large queries EAP?

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6 Comments

  • Jahn Bronilla

    Hello Erin O'Callaghan I have signed up today for Large EAP queries and would like to check how long does this need to take in order for me to download huge file which is very critical to the business? 

    Currently all I am getting is a download failure even the number of rows are below 20,000 which is not helpful at all.

    Hope we can expedite the provisioning of Large EAP queries access.

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  • Jahn Bronilla

    FYI Download failed on 18k rows only!



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  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,

    I just received confirmation that our PM's have accepted a new batch of users to the EAP which should include yourself.
     
    I'd recommend trying to re-download the report to see if you receive the same error.
     
    Keep me posted!
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  • Jahn Bronilla

    Thank you @Brett for the confirmation. I will try this now.

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  • Jahn Bronilla

    I tried but still no success donwloading large file :( 



    FYI - This file is less than 500k rows

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,
     
    It looks like you have a conversation open with our Customer Care team which has now been escalated. 
     
    They'll follow up with you once they have a fix for this available :) 
     
    Thanks for bringing this to our attention!
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