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Error on SRP when anonymous



Posted Oct 29, 2024

With  {{generative_answers}} added to the SRP, I get this error when not logged in (anonymous).

Uncaught (in promise) Error: Cannot find module './undefined.json'

Any insight as to what is behind this? It works with logged-in users without any errors.


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3 comments

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Tetiana Gron

Zendesk Product Manager

Hi Chris Todd! We don't support generative search for anonymous users in the EAP. 

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Please re-read what I wrote – I know you don't support anonymous.

Why is {{generative_answers}} causing an error when users aren't logged in? Am I the only one that gets this error or are others? I can remove {{generative_answers}} and the error goes away.

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Here's how I solved it

 

{{#is user.role 'anonymous'}}
               {{! do nothing }}
           {{else}}
                  {{generative_answers}}
           {{/is}}

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