Routing messaging tickets and notifications

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  • Shot Scope Support

    Hi, is it possible for the outcome of a 'Transfer to agent' in the 'Flow Builder' to be a new email ticket that populates the backlog?

    We aren't looking to have an online human chat presence but would like a bot presence. Ideally what would happen is that if the customer doesn't get the help they are looking for they can submit a request/contact form that generates an email ticket in the backlog for us to pick up.

    It seems the only type of support ticket that can be generated is a Chat ticket not a support ticket or have I got that totally wrong?


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