Verifying a user's email address Follow

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2 comments

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    Laura Fu

    If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experience is so I can support their questions.

  • Avatar
    Jessie Schutz

    Hey Laura!

    No additional email is automatically sent if you verify the user manually. If you look right below the screenshot in the article, the last paragraph in the section tells you how to manually re-send the verification email if you'd like.

    The customer will still need to create a password on their own to log in to your Help Center. They'll be prompted to do so when they try to log in for the first time.

    Administrators also have the ability to reset or set user passwords. You can find more info on that here: Managing users.

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