Zendesk language support by product



Edited May 26, 2025


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Important notice:
For any questions or assistance related to language support, submit a ticket directly to Zendesk Customer Support. This helps us ensure your request is tracked and handled promptly by the appropriate team. Thank you for your understanding and cooperation!

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Wichtiger Hinweis:

Wenn Sie Fragen oder Unterstützung zum Support in bestimmten Sprachen haben, reichen Sie ein Ticket direkt beim Zendesk- Support ein. So können wir sicherstellen, dass Ihre Anfrage verfolgt und prompt vom richtigen Team bearbeitet wird. Vielen Dank für Ihr Verständnis und Ihre Zusammenarbeit!

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Aviso importante:

Si tiene preguntas o necesita ayuda relacionada con el soporte de idiomas, envíe un ticket directamente a la atención al cliente de Zendesk. Esto nos permite dar seguimiento a su solicitud y atenderla rápidamente. Gracias por su comprensión y cooperación.

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Avis important :

Pour toute question linguistique ou demande d'assistance liée à la prise en charge des langues, veuillez soumettre un ticket directement à l'assistance client Zendesk. Cela nous aide à nous assurer que votre demande est suivie et traitée rapidement par la bonne équipe. Merci de votre compréhension et de votre coopération

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Avviso importante:

Per qualsiasi domanda o assistenza relativa al supporto linguistico, invia un ticket direttamente all' assistenza clienti di Zendesk. Questo ci aiuta a garantire che la tua richiesta venga monitorata e gestita tempestivamente dal team appropriato. Grazie per la comprensione e la collaborazione.

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重要なお知らせ:

言語サポートに関するご質問やサポートについては、Zendesk Support宛に直接チケットを送信してください。これにより、お客様のリクエストが適切な担当チームに確実に届き、迅速に処理されるようになります。ご理解とご協力のほどよろしくお願いいたします。

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중요 알림:

언어 지원에 대해 질문이 있으시거나 도움이 필요하시면 Zendesk 고객 Support에 직접 티켓을 제출해 주세요. 해당 팀에서 요청하신 내용을 신속하게 추적하여 해결해 드리겠습니다. 이해해 주시고 협조해 주셔서 감사합니다!

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Aviso importante:

Em caso de dúvidas ou assistência relacionada ao suporte a idiomas, envie um ticket diretamente para o atendimento ao cliente Zendesk. Isso nos ajuda a garantir que sua solicitação seja rastreada e tratada prontamente pela equipe apropriada. Agradecemos sua compreensão e cooperação!

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重要通知:

如果您有任何关于语言支持的问题或需要相关帮助,请直接提交工单给 Zendesk 客户支持。这可确保您的请求得到相应团队的及时跟踪和处理。感谢您的理解与合作!

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Hello team,

We use support in over 30 locales and have identified gaps in some of the crowd-sourced translations for help center. I would love for my team to contribute to the strings with missing translations. We have a localisation team with native speakers in many languages that can help.

This would actually help me to avoid replacing some of Zendesk's native keys and helpers with custom ones with the correct translation.

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Hi, 

Is it possible to have control over the language selection when using the "rewrite your tone" option? I’ve noticed that when translation is enabled, the rewritten responses are automatically generated in the translated language, rather than staying in English.
 

Sometimes, we would appreciate more control over the languages being used in this process. It would be helpful if we could either disable the automatic translation for AI-generated responses or have the ability to control the output language to ensure clarity before messages are sent to customers.

 

Could you confirm if this is possible? If not, are there any planned updates that would allow agents to manage the language settings for this feature?

This is related to the Announcing-the-tone-of-voice-generative-AI-writing-tool 

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Is it possible to add a custom language and language code? We would like to add a language for English (Southeast Asia).

 

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Hi, we would like to clarify when zendesk says “ Unity SDK” does not support Malay, what exactly does that mean and how does it impact our implementation? 

Say for example, if a user wrote in in Malay from our mobile SDK, does it mean the agent cannot read the text? Or agent can still read the text but there may not be any translation? 

And how does it impact our Help Centre which currently have Malay localisation?

Can you help clarify please? 

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If language used during an email interaction changes mid-interaction. Is the language detected changed or is the language detected contingent on only the first customer created ticket language?

 

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Slovenian (Slovenian) appears to have a language code of SL-SI, not SL-SL. Could you check and correct this?

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Hey 5200539805850 , I'm going to create a ticket on your behalf so our dedicated team can evaluate this request. Thanks for taking the time to share this with us!

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Hi, 

Any chance that English United Kingdom can be added to Zendesk Sell? Purely for the date formats. 

 

We are currently trailing and have the ability to update the currency to British pounds but are unable to update the dates to UK format (DD/MM/YYYY). They are all shown in an American format (MM/DD/YYYY). 

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Hey Karen,

Thank you for taking the time to share this feedback with us. I would recommend cross-posting this in our Feedback - Ticketing System (Support) topic so it gets visibility from our product managers. That topic is actively being monitored for feedback and suggestions by the appropriate product managers :) If you're unsure what to include in your feedback post you can use the following template.
 
Thanks again!

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