About Gather plan types

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  • Dawn Anderson

    HI Team

    Can I just confirm that for Legacy you can still leave comments on articles? 




  • Sophie McMonagle

    Hi Dawn,

    With Gather Legacy, you can do everything you did previously with the community feature in Guide - commenting, posting, etc.  You also have the new alias and @mentions features too.

  • Anna

    Does Gather Legacy cost anything to stay on, or is the pricing included in Guide?

  • Sophie McMonagle

    Hi Anna, 

    If you are on the Gather Legacy plan, then you get Gather included free with Guide.  If you are happy with all the features you get today, then you are all set.

    You'll only pay for Gather if you upgrade to Gather Professional, to take advantage of the community moderator feature (and anything else we release for Gather going forward).

  • Leo

    Do you mean if we don't upgrade to Gather Professional, we will not get the new feature of Gather forever?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Leo,

    For new features, like the moderator one, you will need to have Gather Pro to have access to them. Otherwise, you are still free to use the nonprofessional version without the premium. I've linked below a breakdown of our pricing structure for your reference. 

    Gather Pricing

    Best regards. 

  • Melody Quinn

    Does Gather professional give users a more robust text editor? We are having issues when we post URL links. They are not blue and do not look visibly different than regular text. Because the editor doesn't allow you to change the font color, changing it manually is not an option. 

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Melody,

    The text editor on Gather professional is not different from Gather Legacy. However, the way your URL links appear would be determined by your theme, so you may want to check on the settings there regarding the appearance of your links.


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