Zendesk help

Welcome to Zendesk help

Find articles and discussions to help answer your Zendesk questions

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RESOURCES

Getting started

Set yourself up for success with onboarding guides

Product guides

Make the most of your Zendesk setup with our comprehensive documentation

Help and FAQs

Find solutions for common issues

Best practices and how-tos

Find tips and step-by-step tutorials for common use cases

Video

Watch and learn how to use Zendesk

Community

Connect, learn, and share with other Zendesk users

News and updates

Announcing inactive messaging conversation reminders for end users

Edited May 20, 2025

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Announcements

Release notes through 2025-05-16

Edited May 19, 2025

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Release notes

Announcing dark mode for Zendesk Support

Edited May 15, 2025

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Announcements

Announcing the ability to track sentiment and intent throughout the ticket lifecycle

Edited May 15, 2025

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Announcements

Announcing the addition of schedule edit events in the WFM audit log

Edited May 14, 2025

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Announcements

Upcoming Zendesk essentials: Live tutorials webinars - May 2025

Edited May 13, 2025

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Announcements

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QUICK LINKS

Common topics

Role-based guides

Additional resources

Common topics

Getting started

How do I evaluate my Zendesk Suite trial?How can I get started quickly?Getting started with Zendesk Suite

Best practices and how-tos

Boosting team productivity Creating automated ticket workflow Routing options for incoming tickets What reporting tools can I use?How can I customize tickets?

Troubleshooting

I am having trouble logging in to Zendesk How do I use the search function in Support?How do I reset my password when I can't sign in?Why do I get an "access denied" error?How do I test new changes if I have a sandbox account?

Role-based guides

Admin guide

Where do I set up my account?Who is the account owner? About team member product roles and access How do I add agent seats?How do I manage account payments and billing?

Agent guide

Using the Zendesk Agent Workspace How do I create and work with tickets?How do I know what to work on?How do I create standard responses?Viewing customer context in a ticket

Developer guide

API reference API basics API FAQs Where can I find the Developer community?

Additional resources

Customer service is hard.
Zendesk makes it easier.

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Welcome to Zendesk help

RESOURCES

Getting started

Product guides

Help and FAQs

Best practices and how-tos

Video

Community

News and updates

QUICK LINKS

Common topics

Role-based guides

Additional resources

Customer service is hard.Zendesk makes it easier.

Customer service is hard.
Zendesk makes it easier.