Managing end-user settings Follow

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6 comments

  • Avatar
    Matthew Dunn

    @Tim

    The Twitter field only shows up if you have Twitter authentication enabled in your security settings. You'll see this under Security -> End-users-> Social Media Single Sign-on. If you uncheck the option for "Twitter" then the option to sign-up using your Twitter handle will no longer display.

    The user should also receive a "Sign-up Complete" message once they register. I tested and confirmed that they'll see a message like the one below:

    "Thank you for signing up, Matt.
    A welcome email will be sent to <their email address> shortly, containing a verification link that enables you to sign in.
    If you don't receive email from us within a couple of minutes, please check your junk/spam folder."

    I hope this helps!

  • Avatar
    Tim Dawson (Edited )

    @ Matt thanks for the replies -
    is there any way to configure this message? I cant find this in the zendesk interface. This message also isnt happening on https://fusionentertainment.zendesk.com/hc/en-us

  • Avatar
    Matthew Dunn

    @Tim, sorry for the delay in response here. This particular message is hard coded, so there isn't a place to edit it.

  • Avatar
    Ddobson

    I have two users from the same organization that would like to comment on each other's tickets. I know they can do this by CC'ing one another when submitting a ticket, but can they do this when logged into the system?
    Thanks.

  • Avatar
    Jessie Schutz

    Hi there!

    When your end-users are logged into your Help Center, they can click on their name in the upper right corner and choose My Activities. From there, there will be two tabs: My activities and Requests I'm CC'd on.

    Screenshot

    All they need to do is CC each other when they submit the tickets, and they'll be able to see them from there.

    Please let me know if you have any other questions!

  • Avatar
    Arno N

    Hi there! Is it possible to configure the end user settings for different brands separately? For one brand we are using an SSO connection where we don't want users to manually login to Zendesk. For another brand there is no such SSO connection and here we would like users to login manually to Zendesk.

    Looking forward to hear from you.

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