Managing end-user settings Follow



  • Avatar
    Matthew Dunn


    The Twitter field only shows up if you have Twitter authentication enabled in your security settings. You'll see this under Security -> End-users-> Social Media Single Sign-on. If you uncheck the option for "Twitter" then the option to sign-up using your Twitter handle will no longer display.

    The user should also receive a "Sign-up Complete" message once they register. I tested and confirmed that they'll see a message like the one below:

    "Thank you for signing up, Matt.
    A welcome email will be sent to <their email address> shortly, containing a verification link that enables you to sign in.
    If you don't receive email from us within a couple of minutes, please check your junk/spam folder."

    I hope this helps!

  • Avatar
    Tim Dawson (Edited )

    @ Matt thanks for the replies -
    is there any way to configure this message? I cant find this in the zendesk interface. This message also isnt happening on

  • Avatar
    Matthew Dunn

    @Tim, sorry for the delay in response here. This particular message is hard coded, so there isn't a place to edit it.

  • Avatar

    I have two users from the same organization that would like to comment on each other's tickets. I know they can do this by CC'ing one another when submitting a ticket, but can they do this when logged into the system?

  • Avatar
    Jessie - Community Manager

    Hi there!

    When your end-users are logged into your Help Center, they can click on their name in the upper right corner and choose My Activities. From there, there will be two tabs: My activities and Requests I'm CC'd on.


    All they need to do is CC each other when they submit the tickets, and they'll be able to see them from there.

    Please let me know if you have any other questions!

  • Avatar
    Arno N

    Hi there! Is it possible to configure the end user settings for different brands separately? For one brand we are using an SSO connection where we don't want users to manually login to Zendesk. For another brand there is no such SSO connection and here we would like users to login manually to Zendesk.

    Looking forward to hear from you.

  • Avatar
    Nicole - Community Manager

    Hey, Arno. Since no one from the community has been able to give you an answer, I've asked one of our Customer Advocates to jump in. Someone should be along soon. 

  • Avatar
    Justin Smith

    Hey Arno!

    Justin here from the Advocacy team weighing in on this question. 

    At the moment you can only setup one authentication method for end-users, however there is an option to restrict users by IP address.  If in your case all the users authenticating through the SSO are going to be coming from the same IP address, as a workaround what you could do is setup an SSO configuration for the account, and specify an IP address range for those customers using the SSO under Admin >> Security >> Global.  In that setup all users within that IP address range would get the SSO login, and all users outside of that range would get a normal email/password login.

    I hope that makes sense, but feel free to reach out to our support team should you need any further clarification.

  • Avatar
    Arno N

    Hi Nicole & Justin, thanks for responding! Unfortunately our users are not coming from the same IP address.

    We will try and proceed with creating separate jwt SSO options (

  • Avatar
    Jaime Slocum

    Hi, Is it possible to restrict who can submit tickets after login? I would like a restricted help center, and I have already required sign-in to the help center. I have also disabled "anybody can submit tickets", but this still allows all verified users to submit tickets.

    I was hoping to require that all users login to see help center content, and also restrict ticket submission to only certain users within an organization once logged in. Is this possible? Thanks.

  • Avatar
    Jessie - Community Manager

    Hi Jaime! Welcome to the Community!

    You can definitely do this by applying some custom CSS and JS to your Help Center code. We have a Support Tip that explains how to do this, which you can find here.

Please sign in to leave a comment.

Powered by Zendesk