How do I edit the automatic response sent to someone who submits a ticket? Follow

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4 comments

  • Avatar
    Steven Johnson

    Hi, is there a way to add more branding (like an image/logo) into the automatic response? I only see the option to add/edit text.

  • Avatar
    Jennifer Rowe

    Hi Steven,

    Our Customizing email templates article has a section called Changing the appearance of HTML emails that should help you. 

    Hope that helps!

  • Avatar
    Tomislav Pribanic

    HI, is there a way to create more than one welcome message. Often times we send a followup to an older ticket which is closed, and the welcome message is displayed with my followup although the user did not submit a ticket.

    The problem is it's above my message.

    Maybe if there's a rule or something similar if I use a follow-up, or if an agent creates the ticket, welcome message is not sent or a different message is sent?

     

    Thanks.

  • Avatar
    Jessie Schutz

    Hi Tomislav! Welcome to the Community!

    Can you tell me exactly what part of the email notification you're referring to when you say "welcome message"? A screenshot would be helpful.

    "Welcome message" in Zendeskian is something different that what you're describing, so I want to make sure I understand what you're asking! :)

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