This article includes links to resources related to working with all Zendesk Support user types, including agents and end-users. For an explanation of user types and how they work, see Understanding Zendesk Support user roles.
The resources in this article are organized into the following topics:
Agents
The resources in the following sections are, generally, performed by administrators only. For information on tasks performed by agents, see Agent tasks.
Creating and managing agents
Agent roles and organization
Agent tasks
Advice and troubleshooting
- How do I change an agent to a light agent?
- Non-agent administrator
- Are agent and admin roles priced differently?
- How to bulk upload users and specify custom roles
- How to remove agents from groups
- Does Zendesk charge for all users in the account?
- Agent suddenly downgraded to end-user
- How do I upgrade an end-user to agent?
Support tips and best practices
End-users
Organizing end-users
End-user security and access
- Configuring how end-users access and log in to your Zendesk
- Configuring end-user access and sign-in
- Enabling anyone to submit tickets
- Permitting only users with approved email addresses to submit tickets
- Assuming end-users
- Restricting access to Zendesk Support using IP restrictions (Enterprise)
- Verifying an end user's email address
Advice and troubleshooting
- How does Zendesk capture the location of the end-user?
- Can I automatically CC all users in an organization?
- Agent suddenly downgraded to end-user
- Bulk updating users
- How does Zendesk capture the location of the end-user?
- How can I export a list of users?
- Can end-users share an email address?
- How can I view a list of my suspended end users without exporting?
- How do I upgrade an end-user to agent?
Support tips and best practices
- Restricting Chat support to a specific group of users on your Help Center
- Enabling search across multiple Help Centers (Guide Enterprise)
- Agent and end-user attributes
- Keeping track of a specific end-user's tickets within Zendesk Support for reporting or views
- Know your customers: custom user and org fields
- One click access for editing a user's profile!
4 Comments
Reset password
Hi Okkypermana437,
Are you experiencing issues with logging into Support or Chat?
I've attached instructions for resetting your password for both below:
Let us know if you continue to experience issues.
Hi There,
I would like to call the api to get all current user,
but from the api doc, looks one time I can only get the first 100 items,
is there anyway to set offset or any other way to achieve?
looking forward to your kindly answer : )
regards,
xyin
Hey Xu,
If you're trying to pull this information using the API, you'll be limited to 100 records per page. You'll need to page through any additional pages to see your other user records. If you're on Support Professional or Enterprise, you have the option to export to an xml or json file as mentioned here: Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
Let me know if you have additional questions for me.
Cheers!
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