Making outbound calls

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11 Comments

  • Tilly Martin
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    Is there a way to bulk update our customers phone numbers to include the dial code e.g +44?

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  • Brett - Community Manager
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    Hey Tilly,

    If you're on the Professional or Enterprise plan you can export your user data as mentioned in our Exporting Data documentation which I've linked for you. Once you've exported and updated your users phone numbers you can then do a bulk user import/update as mentioned here. When importing you'll be given the option to update existing users which will replace the existing data for that user. More detail is provided in the article I linked :)

    The other option would be to get your developers involved and use the Zendesk API to bulk update this information.

    I hope this helps!

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  • chetna adlak
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    In out call recorded

    1
  • Brett - Community Manager
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    Hi Chetna,

    Are you wondering if outbound calls are recorded through talk? If so, as long as you have recording options enabled as mentioned in our Managing recording options in Zendesk Talk article then outbound calls will also be recorded in the ticket.

    Hope this helps!

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  • Jagoda Janiszewska
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    Hi Community Team,

    is it possible to have more agents calling (outbound) from the same number at the same time? Or should they have separate numbers?

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  • Brett - Community Manager
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    Hi Jagoda,

    With Talk multiple agents can make outbound calls from the same number at the same time. Setting up separate numbers will not be necessary :)

    Let us know if you have any other questions!

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  • Jagoda Janiszewska
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    Sounds awesome, thanks Brett!

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  • Edward Tark
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    Hello, 

    How can we enable international calling? 

    3
  • Rob Stack
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    Hi Edward, I'm sorry for the late response. To enable this, you should open a Support ticket with us.

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  • Larry Click
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    On outbound calls, how can I limit what numbers an agent can call from. We're putting in site specific phone numbers (150) and I'd like to keep the outbound numbers down to 3 or 4 that the agents see to pick from.

    Also, does caller ID Identify the outbound call as coming from us?  How do you set what Caller ID says in the display? We have regional brands and would like it to say the brand and not the corporate office.

    Thanks

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  • Larry Click
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    Answered my own question about keeping the outbound numbers limited. Hit the switch in the settings!

     

    Still need an answer about setting the Caller ID verbiage.

    thanks

     

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