Account advice and troubleshooting
General account administration
- Does Zendesk support custom code?
- Error saving organization: Name must not contain the '|' character
- Agent suddenly downgraded to end user
- Is it possible to transfer my Support account ownership to a Sell-only user?
- Where can I find my Zendesk subdomain?
How to fix access issues
- How long are account verification emails and password reset emails valid?
- LastPass: How to get autofill working with native authentication?
- If I log out of my SSO network, am I automatically logged out of Zendesk products too?
- I changed my email domain and now I can't login through SSO
- I can't access the Sandbox account
How to manage user access
- How can I provision a light agent role through an identity provider such as Okta?
- Where can I see which products my administrators have access to?
- The account owner on our account left the company
- Error: Please use one of the options below to sign in
- Can I use the same Support account for customer support and HR, or any other sensitive / private team?
How to solve issues with payments
- Can I schedule a future cancellation date for my account?
- How can I change the credit card on file for my account? [Video]
- Can I get a refund for my canceled subscription?
- Can I change my account subscription to monthly or annual billing periods?
- Can I remove my credit card information from my account subscription?
Subscriptions and licenses
- Does Zendesk charge for all users in the account?
- Are agent and admin roles priced differently?
- Can I have just a Help Center?
- How can I cancel my Support trial?
- Does Zendesk offer a free API-only agent license?
How to solve general issues with the account
- Error: Failed to save security settings
- Users receive a password reset notification from Zendesk after changing their SSO password
- Zendesk widget keeps popping up
- Generating a performance profile for troubleshooting
- How can I generate a traceroute for troubleshooting?