In Explore, a dashboard is a space to present information about your Zendesk products. Dashboards allow you to view, share, and (with Professional or Enterprise plans) create and customize reports that give you an overview of your Zendesk data.
This article walks you through the types of dashboards available in Explore, and gives you some resources where you can find more detailed information about working with dashboards.
This article contains the following topics:
Prebuilt dashboards
All versions of Zendesk Explore include prebuilt dashboards that display your Zendesk business information in an easy-to-read format.
Here are the prebuilt dashboards available in Explore:
- Zendesk Support
- Intelligent triage (with add-on)
- Zendesk Talk
- Zendesk Guide
- Zendesk Chat
- Zendesk Messaging
- Zendesk Answer Bot
- Zendesk Omnichannel
- Zendesk AI
- Live dashboard (Explore Enterprise only)
Click any of the links above to dig deeper into the details of each dashboard.
All Explore users can view prebuilt dashboards, regardless of their role. If you've just activated Explore and can't see the prebuilt dashboards, ensure that your own Explore account has the Admin role (see Giving agents access to Explore). If any of your agents with the Viewer role can't see the prebuilt dashboards, ensure that the dashboards have been shared with them (see Sharing dashboards).
Prebuilt dashboards are read-only, but Explore Professional and Enterprise users can create editable copies of them. For details, see Cloning Explore dashboards. The prebuilt dashboards, and the reports they contain, can be useful as templates for creating new reports and dashboards.
Custom dashboards
With Explore Professional and Enterprise plans, you can create custom dashboards to better meet your specific reporting needs.
To create a custom dashboard, you’ll need to:
- Create a new dashboard. To get started, see Creating dashboards.
- Add your data. After you create a dashboard, you add the data to it that you want to see, including reports, filters, and other widgets. These widgets allow you to build unique dashboards and give your agents the flexibility to analyze data exactly how they need. For more information, see Adding and arranging dashboard widgets.
- Customize the look and feel. When you’ve added the widgets you want, you can begin to customize your dashboard. Customization options include colors, text formatting, interaction options, and more. For details, see Customizing dashboards.
- Share the dashboard. When you create an Explore dashboard, by default, only you and users with the Admin role can view it. In practice, you'll want to share these dashboards with other people on your team, not all of whom will be admins. After you share a dashboard, the users you share it with will receive an email invitation to view it. For instructions, see Sharing dashboards.
Dashboard resources
Now that you know the basics about dashboards, dig deeper with the articles in the following sections:
16 comments
Xavier Chou
Hello,
This is Xavier from Moshi. Before moving all the reports to "Explore", we're able to download customer's good and bad comments a specific assignee has received from a period of time. Can you teach me how to get the report or set it up, please?
Thanks in advance.
Best regards,
0
Elaine
Hi Xavier!
You can check on the Explore recipe: Display all customer satisfaction comments to create a query that will list all customer satisfaction comments.
You can add further attributes in the Rows panel (aside from the attributes seen in the screenshot provided in the article) such as Assignee name, Ticket satisfaction rating, or Ticket solved - Date.
Hope this helps! Cheers! :)
0
Francois Spinnael
Any reason why the default dashboard is giving a different result than when creating exactly the same dashboard with a self-made dataset?
2
Krizzia Kaey
I just created a new report but I cannot see it in my dashboard. How can I fix this?
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Hiedi Kysther
Hey Krizzia Kaey,
![](/hc/user_images/rlTz3NQ9NThPBEEzWkgCYA.png)
![](/hc/user_images/KPsTIeCJ4igzKdvf8xbXoA.png)
You can add your new query report to your dashboard by going to "Add" in dashboard customization menu and select what you wanted to add in your dashboard:
You can select multiple reports at once. For more information, you can check here: Adding Reports to Dashboard
Another trick to add your report to Dashboard is by clicking the down arrow in the Query report and selecting Add to Dashboard:
I hope this helps!
Regards,
Hiedi Kysther
0
RajeswaraRao Deva
Hello Zendesk team, Greetings!
This is Rajesh. My question is..
Is it possible to migrate all the reports and dashboards from Salesforce to Zendesk with out losing data?
0
Christine
0
Christian Hegemer
Quick question here: Is there a limit to the number of dashboards that we can have with our plan? The reason I'm asking is that we would like to send out scheduled individual scorecards to our agents and would probably need to clone dashboards for that, which racks up the number.
0
Gabriel Manlapig
Our document doesn't say about any limitations when it comes to the number of dashboards that you can create in an account. For reference, please see the article below:
Explore product limits
I hope that helps!
0
Geoff Ludwig
With having the Growth platform, my reporting is very minimal :(
Can anyone provide some reports they could use to provide to leadership while on the Growth platform?
Thanks
0
Ivan Miquiabas
Thanks for reaching out! For Suite Growth, these are your only options:
Unfortunately, custom metrics is currently not available on Growth plans, not unless you upgrade the plan. Though you can utilize Pre-built dashboards.
0
Geoff Ludwig
That was my thought :(
Thanks!
0
Ally Kondakova, Customer Service Manager
Hey Zendesk support,
In our Zendesk, we use several pending statuses, depending on whom we are waiting on, COE, Customer, IT, Finance etc.
To be able to check SLAs and follow up on SLA breaches, we would like to make a report that shows for every ticket
Ticket 12345
Status: xx hours – Open
Xx hours – Pending COE
Xx hours – Open
Xx hours – Pending finance
Xx hours – open
Closed
I found this recipe, but that doesn´t help as it only shows AVG or MED
https://support.zendesk.com/hc/en-us/articles/4408831024922-Explore-recipe-Reporting-on-the-duration-of-fields
I have made a report by ticket with pending status, but the problem is it won´t show the various pending statuses, and the pending there is, is empty?
0
James G
Here's a helpful resource that could be a good starting point for you: Calculating how long a ticket spent in a custom ticket status per update.
By following this recipe, you'll be able to find out the duration a ticket spent in each custom ticket status. Just keep in mind that instead of displaying the custom ticket status name, it will show the custom ticket status ID.
0
Amie Brennan
hey Rob Stack this article needs updating to include the newer default dashboards which are now available. :)
0
vivek garg
I want to implement a country dashboard directly available from Zendesk back office.
I’m unable to segment the queries by country.How can we configure country level explore
0