This article includes resources for setting up and using features available only on the following Support plans:
Tip: To learn more about being an administrator, check out the Zendesk admin training courses.
Enterprise only
- Audit log:
- Agents:
- Business rules:
- Contextual workspaces
- Custom roles
- Customer engagement:
- Email:
- Integrations
- Multiple brands:
- Security:
- Sandbox:
- Ticket fields and forms:
Professional and Enterprise only
- Agents:
- Apps:
- Business hours:
- Business rules:
-
Customer satisfaction (CSAT):
- Dynamic content and multiple languages:
- Exporting data:
- Integrations:
- Reporting:
- Service level agreements (SLAs)
-
Security
- Ticket fields and forms:
- Users and organizations:
5 comments
Ak N
Hi,
Is the ticket audits API available for access for all plans? Or is it restricted to only the Enterprise plan?
Also what does "Stability : Development" mean for ticket audits? Is it safe to use this in production?
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/#stability
Thanks!
0
Kharlo Reboja
Hello!
Thanks for reaching out. The API is able on all plans. The answer to your second question is yes. It is in development.
Kharlo | Customer Advocate
0
Carla Jara
Hi this is not up to date, it's missing content cues, sunco, and other features of enterprise! Please update :)
2
Tomas Iñiguez
Hi, I see this was updated on the 20th of July 2023, but is still outdated or just wrong, since Skill-based routing is in Professional and not only on Enterprise,
Can we please have a specific distinction between both plans?
Thank you.
1
Christine Diego
Hi Tomas Iñiguez,
The skill-based routing is available for Support Enterprise plan only but for Zendesk suite, it is available for both Professional and Enterprise plan.
1