This article includes resources for setting up and using features available only on the following Support plans:
Tip: To learn more about being an administrator, check out the Zendesk admin training courses.
Enterprise only
- Audit log:
- Agents:
- Business rules:
- Contextual workspaces
- Custom roles
- Customer engagement:
- Email:
- Integrations
- Multiple brands:
- Security:
- Sandbox:
- Ticket fields and forms:
Professional and Enterprise only
- Agents:
- Apps:
- Business hours:
- Business rules:
- Customer engagement:
- Dynamic content and multiple languages:
- Exporting data:
- Integrations:
- Reporting:
- Service level agreements (SLAs)
- Security
- Ticket fields and forms:
- Users and organizations: