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Aimee Spanier

Zendesk Documentation Team

Edited Jan 10, 2025


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5 comments

Hi,

Is the ticket audits API available for access for all plans? Or is it restricted to only the Enterprise plan?

Also what does "Stability : Development" mean for ticket audits? Is it safe to use this in production?

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/#stability

Thanks!

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Kharlo Reboja

Zendesk Customer Care

Hello!

Thanks for reaching out. The API is able on all plans. The answer to your second question is yes. It is in development.

Kharlo | Customer Advocate

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Hi this is not up to date, it's missing content cues, sunco, and other features of enterprise! Please update :) 

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Hi, I see this was updated on the 20th of July 2023, but is still outdated or just wrong, since Skill-based routing is in Professional and not only on Enterprise,

Can we please have a specific distinction between both plans?

Thank you.

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Christine Diego

Zendesk Customer Care

Hi Tomas Iñiguez,

The skill-based routing is available for Support Enterprise plan only but for Zendesk suite, it is available for both Professional and Enterprise plan. 

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