Zendesk glossary

Return to top
Have more questions? Submit a request

2 Comments

  • CJ Johnson

    What is the difference between "Requester" and "Submitter"? "Submitter" does not seem to be defined anywhere. 

    0
  • Dave Dyson
    Zendesk Community Team

    HI CJ –

    "Requester" is who the ticket is for – they're the person who will receive notifications when triggers are setup to notify the requester.

    "Submitter" is who created the ticket – in most cases, this is the same person as the requester, but sometimes it's an agent who creates a ticket on behalf of a customer (who would be the requester).

    There's more detail in our API documentation: Zendesk API Reference: Tickets

    I'll alert our documentation team that it'd be helpful to define these terms here. Thanks for the heads-up!

    0

Please sign in to leave a comment.

Powered by Zendesk