Triggers resources

This topic includes resources for understanding, creating, and using triggers.

Administrator docs

• About triggers and how they work
• Creating and managing triggers for ticket updates and notifications
• About the Support default triggers
• Troubleshooting triggers and automations

Video overview

• Zendesk Support triggers

Best practices docs

• Avoiding conflicting triggers
• Triggers: the importance of the "Ticket is" condition

Community and Support tips

• Community tips using triggers
• Automations vs. triggers: When to use what
• Default triggers: Your help desk's childhood best friend