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Available on all Suite plans

This article contains resources for setting up and using Zendesk bots, including documentation, blogs, and community tips.

Documentation

Administrator

  • Quickstart guide: Autoreplies and Article Recommendations
  • Understanding everywhere you can use Zendesk bots
  • Using Article Recommendations with your web forms
  • Configuring email autoreplies to deflect requests
  • Viewing and managing your autoreply settings
  • Using APIs to configure autoreplies in Web Widget (Classic)
  • Enabling and using article recommendations in the Web Widget (Classic)
  • Using the Answer Bot for Slack integration
  • Deactivating autoreplies

Developer

  • Answer Bot API
  • Unified SDK for mobile (iOS)
  • Unified SDK for mobile (Android)

Best practices for admins

    • Best practices: Preparing to use bots to recommend articles
    • Best practices: Using labels to optimize your article recommendations
    • Best practices: Setting up triggers, views, and workflows for bots
    • Best practices: Helping the bot find the right articles more easily
    • Optimizing your articles for autoreplies
    • Improving autoreply metrics for article recommendations

Troubleshooting

  • Troubleshooting: Autoreplies isn't suggesting articles
  • Advice and troubleshooting for bots
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