This article contains resources for setting up and using Zendesk AI agents, including product documentation, developer resources, and community discussions.
Product documentation
Getting started
Automated resolutions
AI agents - Essential
- Creating an AI agent to automatically resolve customer issues
- Viewing and configuring settings for AI agents
- Testing an AI agent before publishing it for customers
- Publishing an AI agent to make it live for customers
- Configuring the standard responses for an AI agent for messaging
- Configuring an AI agent's name and avatar
- Configuring an AI agent's persona to add personality to AI-generated responses
- Managing languages and translation support in AI agents
- Configuring an AI agent's brand and channels
- Using restricted help center content in AI agent responses
- Reviewing AI agent conversation transcripts
- Monitoring AI agent performance with the Insights dashboard
- Differences in AI agent functionality on social messaging channels
- Using an AI agent in the Slack Direct Messages channel
- Reference: Default ticket trigger and automations created for AI agents on the email channel
AI agents - Advanced
- Managing access to advanced AI agents
- Creating advanced AI agents
- Importing data for advanced AI agents
- Building dialogues for advanced AI agents
- Creating actions for advanced AI agents
- Using generative replies with advanced AI agents
- Managing languages for advanced AI agents
- Customizing advanced AI agents
- Testing advanced AI agents
- Analyzing advanced AI agents
- Integrating other platforms with advanced AI agents