Elizabeth Williams
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Total activity166
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Activity overview
Latest activity by Elizabeth Williams-
Elizabeth Williams created an article,
Activating your community
What's my plan? Zendesk Gather is a community forum solution that expands and improves support by empowering customers to connect and collaborate with one another. Gather empowers teams to solici...
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Elizabeth Williams created an article,
Enabling and activating your help center
What's my plan? The help center is not deployed by default. You must enable it in setup mode, prepare it for release, and then activate it. When your help center is in setup mode, it is hidden fro...
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Elizabeth Williams commented,
Hi Liz J. Brown - If you were to apply the rule tomorrow, then the next time the rule runs (it runs weekly) the rule would look at the articles and set to "unverified" any articles that meet your d...
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Elizabeth Williams created an article,
About semantic search and how it works
What's my plan? Guide has begun to use semantic search as a way to generate the most accurate search results possible based on the intent and context of user search queries. Unlike search methods ...
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Elizabeth Williams created an article,
Listing featured articles in the help center search box
What's my plan? You can specify up to six featured articles to show users when they first click the help center search field. For example, you may want to show users the top troubleshooting article...
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Elizabeth Williams created an article,
Viewing and managing your search settings
What's my plan? Guide admins can use the Search settings page to view and manage settings that impact the way in which your help center search functions. For example, you can specify where to sear...
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Elizabeth Williams created an article,
About article verification and how it works
What's my plan? Fastpath: Guide admin > Settings icon > Article verification Verification is an article setting that lets you indicate whether an article is accurate and current, or whether it ...
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Elizabeth Williams created an article,
About Knowledge in Agent Workspace
What's my plan? The knowledge section in the context panel lets agents access your knowledge base and community forums, search for external content, and take actions related to content while work...
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Elizabeth Williams commented,
Thanks for the feedback! I fixed the link and published the article.
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Elizabeth Williams created an article,
Removing content blocks from articles and your help center
What's my plan? After you create or insert a content block, you can unlink, remove, or delete the content block as needed. Unlinking content blocks turns the content block text into regular text w...