Elizabeth Williams
-
Total activity121
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions73
Activity overview
Latest activity by Elizabeth Williams-
Elizabeth Williams created an article,
Fine Tuning: Best Practices for Ticket Deflection
This Fine Tuning discussion focuses on best practices for ticket deflection, including: Promoting self-help through marketing and communication What your help center data is telling you The Zendes...
-
Elizabeth Williams commented,
Thanks for the feedback. Brett Bowser the current UI has a "flagged" label which is different from the previous "outdated" label shown in the help article that Monika was asking us to revise. Looki...
-
Elizabeth Williams commented,
New open beta for Guide: New request list experience The new request list experience (Beta) improves the way in which end users can manage large numbers of requests in the customer portal. When yo...
-
Elizabeth Williams created an article,
Managing search crawlers
Search crawlers let you implement Federated search in your help center without the developer resources required for the Federated search API. You can set up multiple crawlers in your help center ...
-
Elizabeth Williams created an article,
Understanding search crawler locales
A locale is a standard that specifies the language of your help center content and possibly also a regional variation of that language (for example en-US for US English or en-GB for British Engli...
-
Elizabeth Williams created an article,
Setting up the Zendesk Federated Search API
The Federated Search external content API is a REST API that lets you ingest records of your external content into the Zendesk search indexes. This method requires that your developers build an...
-
Elizabeth Williams created an article,
Using the new request list experience in the help center customer portal (Beta)
Note: The new request list experience is currently in an Open Beta program. The help center, by default, offers the option for end users to submit requests. End users who submit requests can ...
-
Elizabeth Williams commented,
Assigning to Sell writer Nova Dawn
-
Elizabeth Williams created an article,
Including external content in your help center search results
If you set up Federated search in your help center, you can configure your search settings to include external content in your help center search results. See About Zendesk Federated Search. In...
-
Elizabeth Williams created an article,
Troubleshooting the search crawler
Zendesk Federated Search enables your end users to see content in your help center search results that lives externally from your help center, such as external knowledge bases, learning managemen...