Elizabeth Williams
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Total activity237
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Last activity
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Activity overview
Latest activity by Elizabeth Williams-
Elizabeth Williams created an article,
What's new in Zendesk: March 2024
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Zendesk Suite Bots and automation Explore Guide...
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Elizabeth Williams created an article,
Using HTML blocks to edit code in content blocks
What's my plan? You can use HTML blocks to quickly access and edit complex HTML code in your content blocks. HTML blocks enable you to work with blocks of code that would otherwise not be...
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Elizabeth Williams commented,
Just added a great new tip! How to enable PDF export for your help center articles - contributed by Sorin
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Elizabeth Williams created an article,
Understanding the semantic search roll out plan
What's my plan? As Zendesk expands its AI model to cover more search channels, semantic search will continue to be rolled out into additional areas. You can use the information in this ar...
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Elizabeth Williams created an article,
Supported HTML for help center articles
The source code editor enables you to edit the HTML source of articles and content blocks for the help center. This lets you customize and style help center content in ways that aren...
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Elizabeth Williams commented,
Thank you for your feedback - I have updated the article to be more specific about article attachments. Specifically, you can attach media in any file format, however the media you attach must be w...
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Elizabeth Williams commented,
Thank you for your feedback - I updated the article to reflect the correct permission. See the published article here.
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Elizabeth Williams commented,
Thank you for your quick help reporting problems with the cursor jumping unexpectedly. The bug has been fixed and the feature is relaunched. I removed comments associated with the bug to avoid conf...
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Elizabeth Williams commented,
New EAP for Guide: Expanding text with generative AI in Knowledge This EAP launches the new AI-powered text expansion feature in Knowledge. Text expansion in Knowledge harnesses Generative AI power...
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Elizabeth Williams created an article,
Keyboard shortcuts for the article source code editor
You can use keyboard shortcuts in the article source code editor to help format your knowledge base articles. Below are the available source code editor shortcuts and their functions. For informat...