Elizabeth Williams
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Total activity64
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Last activity
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Activity overview
Latest activity by Elizabeth Williams-
Elizabeth Williams commented,
Assigning to Sell writer Nova Dawn
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Elizabeth Williams commented,
Article has been updated to indicate the owner (not the author) is assigned to the ticket.
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Elizabeth Williams created an article,
Using content blocks in translated articles
You can configure your help center to support multiple languages (see Localizing help center content) and then add translated versions of each article in your help center. The help center will dis...
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Elizabeth Williams commented,
NEW EAP for Guide: Help center search crawler The help center search crawler provides a way for search results to display links to relevant external content (such as webpages or blog posts) alongsi...
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Elizabeth Williams created an article,
What's new in Zendesk: January 2022
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Messaging Zendesk Agent Workspace Admin Center Zendesk S...
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Elizabeth Williams created an article,
Editing and deleting custom pages in your theme
You can edit the content of your custom pages or delete the pages if they're no longer necessary. This article covers the following topics: Editing custom pages Deleting custom pages Editing...
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Elizabeth Williams created an article,
Keyboard shortcuts for formatting knowledge base articles
In addition to the Help Center article editor toolbar, you can use keyboard shortcuts to help format your knowledge base articles. Below are the available keyboard shortcuts and their functions. ...
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Elizabeth Williams created an article,
Moderating end-user content
When you enable content moderation in Guide, all new and edited end-user content is sent to a queue to be reviewed by a Guide admin before being published in your help center. You can choose to h...
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Elizabeth Williams created an article,
Best practices: Setting up Answer Bot triggers, views, and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. In this article, we're offering some recommendations for the following si...
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Elizabeth Williams created an article,
Creating Gather badges
You can create user badges in Gather Settings, and create up to 100 badges for each brand. Before you start creating user badges, you'll need to check that badges are ena...